Global Capital Projects Programme
Reducing waste and downtime while lifting customer experience and profitability.
Increased CX
Customers felt genuinely heard and acknowledged.
Reduced delivery time
Time to deliver a customer capital project came down.
Increased profitability
Across all capital projects, delivered on time and to budget.
Engagement
Leaders were held more accountable and owned their part in the process.
Our client owns and operates one of the world's most versatile fleets, focused on deepwater and harsh-environment drilling, employing approximately 13,000 people worldwide and trading on the New York Stock Exchange and SIX Swiss Exchange.
Fast growth through acquisition meant the shipyards were not operating efficiently. Downtime was too high, costs were spiralling and customers were dissatisfied. The new VP of Major Capital Projects wanted to shift mindset and behaviour across the area's key leaders, creating deeper alignment to mission-critical priorities.
Improve how major capital projects were managed. Poor customer experience was hurting profitability, and growth through acquisition meant multiple cultures needed merging into one clear way of operating.
Reduce the time taken to deliver capital projects.
Enable the team to own the process and the part they played, self-reflect and make informed choices.
Deliver projects effectively and efficiently for a better customer experience.
Fully understanding the customer experience in order to take the required action.
Turn the plan into delivery — governance, sequencing and accountability that make strategy actually happen.
ExploreStructure, process and leadership effectiveness — how the whole system delivers.
ExploreJourney design and service culture — because CX is delivered by your people.
ExplorePutting the customer at the heart of a business that had become complacent at No.1.
Energy / Offshore drillingA mindset and behaviour shift across 600 managers in six global regions.
Financial services£13.5M saved and productivity up 118% through a leadership mindset shift.
The practitioners who ran this work are the same people at the end of your call.