← ConsultingCase studies

    Real results from real UK organisations.

    Every one of these started as a problem someone brought to a call — a failing site, a merged team, a culture nobody could shift. Here's what happened next.

    Energy / Offshore drilling

    Global Offshore Drilling Company

    Global Capital Projects Programme

    Reducing waste and downtime while lifting customer experience and profitability.

    Increased CXReduced delivery time
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    Energy / Offshore drilling

    Global Offshore Drilling Company

    Customer Experience Programme

    Putting the customer at the heart of a business that had become complacent at No.1.

    $5M savedReduction in complaints
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    Energy / Offshore drilling

    Global Offshore Drilling Company

    Managing for Performance Programme

    A mindset and behaviour shift across 600 managers in six global regions.

    Increased productivityReduced absence
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    Financial services

    Savings & Investment Company

    Client Services Division Leadership Programme

    £13.5M saved and productivity up 118% through a leadership mindset shift.

    118% increase200% increase
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    Business process outsourcing

    Global Customer Solutions Provider

    Leading for Performance Programme

    A 215% increase in customer NPS through leadership mindset and behaviour change.

    215% increase200% shift
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    Customer experience outsourcing

    Global Customer Contact Centre

    Contact Centre Culture Change

    250 colleagues re-chose their jobs — and the site stayed open.

    Systemic engagement changeSocial activity returned
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    Financial services

    Global Investment Company

    Risk & Compliance Leadership Programme

    Bringing two merged risk and compliance teams into one collaborative leadership group.

    One teamFaster through the curve
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    Manufacturing

    Paper Bag Manufacturer

    Leadership Development Programme

    Breaking down a hundred years of 'us and them' across factory floor and office.

    Aligned managementBarriers broken
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    Manufacturing

    Paper Bag Manufacturer

    Supervisor Development Programme

    Winning the hearts and minds of supervisors where every previous attempt had failed.

    Standards upheldPDPs and 1-2-1s
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    Food & drink / DTC

    National Ready Meals Producer

    Sales & Marketing Discovery

    An impartial external audit that reset the foundations for the next growth curve.

    Actionable planRe-organisation
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    Technology / Distribution

    Global Security & Connected Home Business

    Supervisor Capability Programme

    Supervisors stepping up two levels through a restructure — and retaining their teams.

    Retention through disruptionImproved SAT/NPS
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    Technology

    Simulation Software Firm

    Transformation & Interim Programme Support

    Interim capability and mindset coaching through a three-year transformation.

    Programme deliveredCapability transferred
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    Trusted by

    Trusted by blue-chip and high-growth organisations

    Past clients of our consulting practice, Masters in Minds (2007–2025).

    BBC logo
    Teleperformance logo
    Mitsubishi Electric logo
    People's Partnership logo
    Tracsis logo
    Ovarro logo
    Anglo Irish Refrigeration logo
    Taylor Martin Property logo
    CSD Air Conditioning logo
    Smith & Anderson logo
    Agilisys logo
    Transocean logo
    NHS logo
    Standard Life logo
    Aegon logo
    Webhelp logo
    esure logo
    The Openwork Partnership logo
    Golden Charter logo
    Scottish Enterprise logo
    Huntswood logo
    Parsley Box logo
    Alex Begg logo
    Logan Energy logo
    Roslin Technologies logo
    Locogen logo
    Silva Homes logo
    Access Solutions logo
    Tag Digital logo
    CCMA logo

    Got a problem that looks like one of these?

    Bring it to a discovery call. We'll tell you where it really sits — and whether it needs consulting at all.