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Paper Bag Manufacturer

Supervisor Development Programme

Winning the hearts and minds of supervisors where every previous attempt had failed.

Standards upheld

Compliance and standards maintained by the leadership line.

PDPs and 1-2-1s

Introduced across the supervisor population.

Formal process

In place, with people held to account.

Trust rebuilt

Supervisors no longer undermined as they had been in the past.

The company

An established paper bag manufacturer supplying bespoke bags for fast food, pharmacy and retail across the UK and Europe.

The problem

The siloed operation had leadership challenges and supervisors had no training to lead their people. With plastic consumption falling across retail the commercial opportunity was huge — and would be missed if the problem wasn't fixed.

The requirement

What the client needed.

Create the necessary mindset at all levels of management to ensure ownership and commitment to sustainable high performance, with the tools to have a different conversation for a better outcome.

Accountability

Educate the managers on what they were accountable for.

Change of mindset

At all levels of management, towards ownership and sustained performance.

Educate

Give them the skills to have a conversation rather than turning a blind eye.

The challenge

Previous attempts at change always ended with the Operations Director leaving, as colleagues did everything in their power to break them. We had to win the supervisors' hearts and minds while working with the Operations Board on new ways of working with the union.

The solution

What we actually did.

We delivered the conscious enabling mindset interventions on-site, including during night shifts, coaching supervisors where they worked.

We worked with the HR Director to implement personal development plans and governance so leaders could uphold standards and compliance.

"Many companies have come in and tried to change this organisation but failed. MiM were different. They were down to earth and could understand us right away. They were on-site during the night shift to coach the supervisors and gave easy, pragmatic lessons we all could relate to. They built trust with us."

Supervisor — Paper Bag Manufacturer

Specialist areas